Please read these terms & conditions carefully.
Grand Velo Tours is operated by Velocene Adventures Ltd (company number
11101985) and are subject to the following terms & conditions:
Making a Reservation:
1. Prior to booking please read the tour information and booking conditions. If you have any questions please contact us for
clarification at ridethetour@grandvelotours.com. Please keep a copy for your records.
2. To make a booking you must be over 18 and return a completed booking form and non-refundable deposit (via bank
transfer BACS) for each person. We will acknowledge receipt of your booking by e-mail. If you notice any errors regarding
your booking on this e-mail, please contact us to correct these.
3. We will invoice you for the remainder of the cost of your trip, in accordance with the payment schedule outlined in the trip
notes and booking form. If the balance is not paid in time we reserve the right to a) apply a £30 administration charge if late
by more than 5 days and/or b) cancel your trip and apply the cancellation charges outlined below.
Cancellation by You
4. If you wish to cancel your trip, this must be done in writing provided that in all instances receipt can be acknowledged by
the person who is the first person named on the confirmation issued to you. You will be liable for the following sliding scale
cancellation charges:
4.1. 90 days or more before the departure date you will forfeit your deposit.
4.2. Between 90 and 60 days prior to departure, a 50% refund of the trip price that you have paid will be made.
4.3. Between 60 and 30 days prior to your departure, a 25% refund of your trip price that you have paid will be made.
4.4. On or after 30 days prior to departure, no refund will be given. As nearer to the ride the costs for that individual will
have already been accounted for.
Cancellation and Changes by Velocene
5. Velocene Adventures Ltd reserves the right to cancel, delay or postpone your trip, or make date, route, activity, and hotel
modifications to the tour itinerary, for which you are not entitled to claim against us. Every effort is made to keep changes to
a minimum. Changes may be made at any time and we will notify you of any changes that we become aware of as soon as
we are reasonably able to do so. We will always send out detailed pre-ride information which contains up-to-date definitive
information about the trip. Velocene Adventures Ltd is not liable for any additional expenses you incur (including but not
limited to visa or passport charges, equipment purchases, accommodation expenses or transport costs) through any such
changes or cancellation.
6. Where circumstances beyond our reasonable control arise, you will have no right to claims for any personal injury, loss,
expenses or damage incurred due to changes in itineraries or tour cancellations due to the following circumstances beyond
our reasonable control, for example: war, civil or political unrest, terrorism, poor weather conditions, strikes, industrial
action, congestion, breakdowns, acts of thirds parties; physical exertion for which a rider is not prepared; forces of nature;
collisions with bicycles, pedestrians, or automobiles; road conditions including but not limited to lack of shoulder and
roadway surfaces affected by weather conditions; travel by plane, train, auto, boat, or other conveyance; consumption of
alcoholic beverages; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote
locations or the adequacy of medical attention once provided.
7. Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence.
Insurance
8. To take part in our trip you must have adequate insurance cover for the correct activity (road cycling), baggage, equipment
(including your bicycle and covering any time spent in transit), medical expenses and the cost of repatriation should you
become too ill to continue with your holiday (for EU residents, you should also take an European Health Insurance Card.
Please check Brexit terms and conditions.). We strongly recommend this insurance cover is taken out immediately after
making your booking. Insurers should be able to advise you on suitable cover.
9. It is your responsibility to ensure you arrive at the start of the tour in accordance with our recommended arrival times, as
we cannot refund you outside the terms of our Booking Conditions.
10. Financial Protection Insurance: Velocene Adventures Ltd is a company committed to customer satisfaction and consumer
financial protection. In accordance with ”The Package Travel, Package Tours Regulations 1992” all passengers booking with
Velocene Adventures Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in
your booking confirmation.
11. The Financial Protection Insurance policy will also include repatriation if required, arising from the cancellation or
curtailment of your travel arrangements due to the insolvency of Velocene Adventures Ltd. This insurance has been arranged
by Towergate Chapman Stevens through Zurich Insurance PLC.
12. In the unlikely event of Insolvency, you must Inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140 or
by email at tcs@towergate.co.uk . Please ensure you retain the booking confirmation form as evidence of cover and value.
13. Policy exclusions: The Financial Protection Insurance policy will not cover any monies paid for Travel Insurance or any
claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA / ATOL Bonds in
place.Your Responsibilities
14. Your booking is accepted on the understanding that:
14.1. For international travel, that you have a valid passport (expiry date at least 6 months after your return) and all visas,
permits, certificates, and vaccinations required for travel to the EU. Above cancellation policy will apply if a rider is unable
to obtain travel documents or is prohibited from entering the destination country.
14.2. You will read all pre-trip materials about kit list, clothing and medical requirements.
14.3. You have submitted the required doctor’s certificate and accurate medical information prior to the trip and chosen a
trip that suits your abilities, level of fitness, and state of health, and complied with the recommended level of pre- ride
training. Riders must ensure that they are in good health and well trained.
14.4. You will respect the rights and privacy of fellow guests, behave respectfully on tour, and follow the advice and
guidance of your tour leaders. We reserve the right to ask participants to leave the tour if we believe that their behaviour
is detrimental to the spirit or safety of the tour.
14.5. You must be 18 or over to participate in this tour.
14.6. Your bike is in safe working order, adequately maintained and insured. We will take all reasonable care when
transporting bicycles, and do our best to ensure a secure overnight environment for your bicycle and personal belongings,
however we do not hold insurance for your equipment and are not responsible for any theft of or damage to equipment
during the trip or whilst the equipment is in transit.
14.7. Each rider must wear a helmet at all times while riding during the trip.
14.8. All regular traffic regulations must be observed at all times during the trip (in France we ride on right hand side of the
road). We will not have exclusive use of any public roads.
14.9. You will need to be prepared to deal with emergencies you may encounter on the road. A comprehensive equipment
list will be given to riders prior to the start.
14.10. You accept the risks and hazards of such a trip, including the dangers inherent in cycling either on the road or off
the road, the dangers of foreign travel, any risks that result from (amongst other things) changes of local politics, adverse
weather conditions, the poor condition of the highways, border restrictions, terrorism and disease.
14.11. Any special requests are to be communicated at the time of booking. This includes dietary restrictions, medical
requirements, and room preferences. Velocene Adventures Ltd will make every effort to accommodate special requests
but cannot guarantee they will be met.
14.12. By booking you agree that we have the right either during or after your trip to recover from you the costs of: any
compensation we may pay to others, including others on the tour, resulting from your acts or omissions; and/or any
property or accommodation damage; and/or any other charges, fees or levies we may incur resulting from your action or
inaction and from any breach of these conditions.
Data Protection
15. Please refer to our Privacy and Cookie Policy regarding your rights data.
16. Velocene Adventures Ltd takes protection of your personal data very seriously. We will not disclose your personal
information to third parties for marketing use. By making a booking with us, you agree to us disclosing relevant data to
relevant third parties for the purpose of processing your booking (e.g. accommodation and transport providers, guides and
leaders, first aid or medical providers).
17. Occasionally, for logistical reasons or on request, we may share your email address and mobile phone number with other
riders. This includes, on tour, the establishment of a tour WhatsApp group as an important means of communicating
logistical information throughout the tour. It is your responsibility to email us if you do not want wish this to happen.
18. If there are any questions or concerns related to data protection, please do not hesitate to contact us directly at
ridethetour@grandvelotours.com.
Contract
19. By placing a booking with Velocene Adventures Ltd you agree to accept all these conditions and by accepting your
booking we agree to carry out our obligations as defined. The contract between us will begin upon confirmed receipt of a
booking deposit. The agreement is made subject to, and must be interpreted and enforced according to English law in an
English court.
